Peterhof - St. Petersburg - A stunning Palace of the Czars
Monarch Airlines 'Pay Twice' Policy
This practice was brought to our attention by Mr Ron K of Hastings, East Sussex. Mr K booked a number of seats with Monarch, but two of the passengers were unable to travel. Mr K contacted Monarch to change the name on one of the tickets and asked for the other to be changed to his infant grandson who was travelling, but had not initially had a seat.
A reasonable charge for changing ticket allocations is typically £15 to £20. There is a substantial profit in this, but customers generally accept it despite recognising it as profiteering by the airlines. Imagine Mr K's surprise when he was charged £139.84 for changing the two names. Yes, a whacking £140!
In explanation, Andrea Arthur, who goes by the grand title of 'Monarch scheduled Reservations Team Leader', explained in a letter to Mr K (The English has not been corrected): "Our Policy on making a name change is that we charge a £15 per person administration fee, plus we have to take into consideration any increase in the price of the flights since you have purchased them. If the flight prices have increased then we charge the applicable fare difference."
What Monarch and other airlines who operate a similar policy are doing is actually selling you the seats twice. You have already paid for the seat on initial purchase. At the very best this amounts to poor customer service.
Mr Charles P of London SW2 reports that Europcar Malaga gave him a hire car that had clutch failure less than a day after collection. He returned the car which was replaced by the company. On his return to UK he found that his credit card had been debited €800 for rplacement of a broken clutch cable. This is a fraud whichever way you look at it. Will Europcar soon be charging for windscreen wiper wear?
The greater the power, the more dangerous the abuse (Edmund Burke. 1729 - 1797)