Travelwatchdog - The only truly independent consumer voice in Travel

Accident or Illness Abroad?

the very best legal assistance

Recent Complaints of Note
Useful Contact Information


Many travel companies, particularly those who trade on-line, have almost all of their effort directed at sales. Once the sale is made they are not prepared to spend time or money on customer service. If you check their web sites you will almost never, without a great deal of searching, find a postal address or any way of contacting them other than by e-mail. They do not wish you to know where they are! Often the contact is limited to telephone, which they record; the content of which you have no way of proving at a later date. This practice is designed to deter complaints or changes and frustrate the complainant into giving up. Often the only contact point is a call-centre in India where you speak to Indian staff with anglicised names, aimed at fooling you into believing that you are dealing with a UK centre. At these overseas call-centres,there is absolutely no likelihood of finding anyone who has the motivation or power to solve your problem. Problems with the high street travel agent are generally best solved at the office. However, if you come to a point where you are getting nowhere, follow the advice below.

The details given here were correct at 10th February 2012. We try to keep them up-to-date but you will understand that the conpanies do not willingly let us know of any changes!

OPODO, Waterfront, Hammersmith, Embankment, Chanceller Road, London, W6 9RU. If you telephone do not use the 0871 number which is charged at 10p per minute. Use the number they offer for international calls which is 0281 3360 or 0871 2770090 - Press 1 then hold

Travel Republic Clarendon House, 147, London Road, Kingston Upon Thames, Surrey, KT2 6NH. Write to Paul Furner, he is the owner and the person responsible if you have a problem!

Thomson Holidays, Greater London House, Hampstead Road, London, NW1 7SD Cheat No:0870 5502046 Press 2

Southall Travel 19, South Road, Southall, Middlesex, UB1 1SU Tel:02085748410

Abercrombie & Kent: 1411, Opus Place, Exec Towers West II, Ste 300, Downers Gove, Illinois 60515-1098, USA

Travelbag Plc: 3-5 High Street, Alton, Hampshire, GU34 1TL Tel:08448804430

Thomas Cook: The TC Business Park, Conningsby Road, Peterborough PE3 8SB Cheat Number:

N.B. This company also includes: Airtours,Direct Holidays, Panorama, Manos, Style Holidays, Sunset, Flexible Trips, Club 18-30, Neilson, Cruise TC, Hotels4U, My Travel, Swiss Travel service, The Cruise Store, TC Signature, Tradewinds and Elegant resorts.

EBookers: 5th Floor, 140, Aldersgate Street, EC1A 4HY Cheat Tel: 0870 162 4066 Press 2

Trailfinders Ltd. :48, Earlscourt Road, London, W86FT Cheat Phone: 02079371234

Monarch Airlines: Luton Airport,Luton, Beds, LU2 9NU Cheat Tel:01852556332

Last 77 Hatton Garden EC1N 8JS. Cheat Tel:0871 222 3200 - Just say 'Yes' then hold

Cosmos: Prospect House Prospect Way London Luton Airport Luton Bedfordshire LU2 9NU : Cheat Tel:0870 443 5285 - Press 1

Netflights:  The Trident Centre, Port Way, Ribble Docklands, Preston, Lancashire, PR2 2QA - 08717038000

Carnival Cruises:5 Gainsford Street, London SE1 2NE. Carnival group cruise brands include P and O Cruises, Cunard, Princess Cruises, Seabourn Cruise Line,P and O Cruises Australia, Holland America Line, Carnival Cruises, AIDA and Costa. Cheat Tel:02380 534 200 - Press 2 then wait.

First Choice: After Travel Customer Support, First Choice Holidays, Wigmore House, Wigmore Lane, Luton, LU2 9TN - Cheat Tel:08708503999. Press 3, then 4

Kuoni: Kuoni House Deepdene Avenue Dorking, Surrey RH5 4AZ - Cheat Tel:020 758 98959

Saga:Saga Holidays Enbrook Park Folkestone Kent CT20 3SE. Cheat Tel: 0130 3771111 goes to switchboard

My Travel: Thomas Cook Retail Ltd
2-4 Godwin Street
 BD1 2ST Cheat Tel: 087002415 333 Press 1 then hold

STA Travel:6 Wrights Lane London London, United Kingdom Cheat Tel: 0871 230 0040 - Press 4 then hold

Sunsave Holidays: 97, Storr Hill, Wyke, West Yorkshire, BD12 8PQ - Beware of their telephone sales pitch that will try to sell you things you don't need and don't want.

Expedia Cheat Tel: 0870050 0808 - Press 2 then 1

Cooperative Travel : Now a TC Brand: The Thomas Cook Business Park Coningsby Road Peterborough PE3 8SB Cheat Tel: 0845 6003063

Inghams: Gemini House 10-18 Putney Hill London SW15 6AX Cheat Tel: 0208 7804400 Press 0

Balkan Holidays Ltd: Sofia House, 19 Conduit Street London W1S 2BH Cheat Tel:020 754 35596

Airmiles, now AVIOS: PO Box 90 Birchwood Warrington WA3 7WE Use the international calls number for convenience : 01925 848 693

The Holiday Place: 08700665270 -Press 2 then hold